Japanese letters spelling Gemba with caption "Sustain lean gains by taking a Gemba walk"


Improvement areas are best identified where the work is happening. Involving the employees who are personally involved in a process is key to process improvement. Our Project Managers accomplish continuous improvement by taking Gemba walks.

  1. Go See – spend time where the work is happening to observe the process
  2. Ask Why – use theĀ 5-why technique
  3. Show Respect – show respect for your people